Contact
Grievance Officer
Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for Rail Rahi is:
- Name
- <Your Name>
- Designation
- Grievance Officer
- grievance@<your-domain>
- Based in
- India
Service-level commitment
- We acknowledge complaints within 24 hours of receipt.
- We aim to resolve complaints within 15 days, as required by the rules.
- For demands to remove specific content from the service before the automatic 48-hour expiry, please include the train number, journey date, and a description of the content (the report ID from the in-app long-press report works best).
Quick in-app reporting
For most issues you don't need to email — long-press any message, post, or comment in the app and tap Report. The Grievance Officer reviews these on a rolling basis.