Unified helpline
When in doubt, dial
139Unified passenger helpline
Medical, security, complaints, enquiries — one number, available in 12 languages.
After dialling 139, press:
- Security or medical emergency
- Enquiry (PNR, schedule, fare)
- Complaint
- Refund & cancellation
- Divyangjan / special needs
- Speak to a live agent
On a weak signal? SMS your complaint to 139 instead.
Specialized helplines
RailMadad SOS
In-app emergency button — fastest route for medical assistance at the next station.
- Open RailMadad app
- Tap SOS or emergency assistance
- Share train number, coach number, location, and issue
- Stay on the line and follow instructions
👭 Meri Saheli — for solo women travellers
RPF teams identify women travelling alone at the origin station, assign a code, and check in on them at major stops through the journey. If you're travelling solo, you can also flag down any RPF officer in uniform or call 182 directly.
All numbers above are issued by Indian Railways or the Government of India and are toll-free from any Indian mobile network. Rail Rahi isn't affiliated with Indian Railways and doesn't handle complaints directly — use RailMadad or 139 for that.